Prism Process
Our Process
A process that makes your ROI
a priority at every touchpoint.
Our unique methodologies, regardless of the focus area, is always built on the bedrock of certain constants. The paramount priority is to be completely human centric. We also assign an equal importance to being ROI focused and data driven. Our end game is simple - we are here to help you be successful - whatever this constantly changing world throws at you! Our unwavering focus to delivering maximum ROI is powered by our proprietary process algorithms like RADARS and the PerformancEX Matrix.
The RADARS Algorithm is our proprietary playbook to assess, design and sustain the change process to help organisations transform and build a more engaged workforce. These processes are kickstarted by a thorough understanding of the need and the maturity of the ecosystem followed by a curated design solution that makes the culture of change permeate to every level of the organization. It also empowers people to absorb, embrace and embed the change mindset which will ultimately result in successful transformation initiatives.
The RADARS Methodology
Strategy & Execution
ROI
The PerformancEX Matrix Methodology
The 9 standards for Service Excellence…
Our PerformancEX Matrix is a 9 step process flow that is designed to engage and empower service staff in order to drive performance improvement at all levels and align with your organisation's business objectives. It acts to optimise what your people do, how they do it and the tools they use to ensure peak performance, high efficiencies and effectiveness in the new way of working.
The transformation we drive in your business is underpinned by solid science. Our expertise and experience distils itself into a formula that guides our frameworks and governs our interaction with people. We call this The People Quotient Formula!
Designing the new work culture with the 4C Edge
